Definitions “You” is any customer or potential customer viewing this website or anyone using our telephone or email enquiry services. “I”, “Me”, “Myself”, “Us”, “We”, “Our” or “Ourselves” “The Company” refers to Magic Flat Pack.
These rules and regulations apply to all bookings. When booking online, via telephone or email and agreeing to a booking you are entering into a contract with Magic Flat
All bookings are operated in accordance with rules and regulations set down by Magic Flat Pack on our website and in email communications. If you are unsure you should seek clarification of this before confirming a booking.
In the event of a delay to assembling your items, no compensation will be offered by Magic Flat Pack, nor will we be held responsible for any loss or damage to your items; you, your property or anybody in or in the vicinity of your property. If you have a claim in respect to any of the above, you must deal with the Contractor assigned to your job directly.
If you experience any issues with a job we have completed, you must notify us within 24 hours via email, otherwise we will not be obliged to pass your issue to the relevant Contractor.
The Contractor assigned to your job will be solely responsible for any and all losses, liabilities, damages, injuries, claims, charges, costs, whether tangible or intangible (collectively, the Losses), to persons or property that in any way arises out of or relate to the performance of the services whether performed by the Contractor or any other persons/entities under the Contractors control or direction.
All payments made to Magic Flat Pack must be in Pounds Sterling (GBP) and in no other currency. All invoices must be paid in full within 24 hours of your job booking unless otherwise agreed. We do not offer any credit terms.
If we do not receive payment within 30 days of your invoice date we reserve the right to pass the matter on to a debt collection agency or small claims court to recover monies owed.
All online payments are in accordance with the rules and regulations set down by the online payment gateways we use; such as PayPal and Stripe. Terms & conditions for the payment gateways we use can be found here:
LATE NOTICE TO CHANGE OR CANCEL A JOB BOOKING
We require a minimum time period of 24 hours notice from You for all appointment cancellations or changes to your booking.
We set out fair terms, as stated on our website and will seek to recover loss of earnings as stated below.
Our charges are based on the total cost of your job and are as follows:
Job bookings with invoice total below £200.00 = £35.00 fee
Job bookings with invoice total above £200.00 = £70.00 fee
These charges are to compensate our Contractors for loss of earnings.
If we are unable to complete your job due to missing or damaged parts, or if you have incorrectly ordered your flat pack items, or cannot provide the minimum required space for assembly; we reserve the right to charge You as stated above.
When making payment for services provided by Magic Flat Pack you are agreeing that your furniture (or other flat-packed item/s) has been assembled, disassembled and/or reassembled to a satisfactory standard. We do not offer any guarantee or warranty for assembly work.
The use of services provided by Magic Flat Pack will be bound by the terms and conditions stated above. A copy of these terms and conditions is available upon request.